9 min read
Hospice bereavement program requirements and how surveyors review them
Key takeaways Hospices must offer bereavement support to families for up to one year after a patient's death. Most programs run 13 months so the...
survey readiness
8 min read
Hospice volunteer program compliance: What's required & what's missed
Key Takeaways Medicare-certified hospices must ensure volunteers provide at least 5% of total patient care hours delivered by paid hospice employees...
4 min read
QAPI Program Benefits: 4 Ways It Pays Off for Your Agency
Key takeaways A QAPI program is directly tied to reimbursement. Under Value-Based Purchasing, better quality scores mean better payment. A well-run...
9 min read
How to Prove Staff Education Compliance to a Surveyor
Key Takeaways Surveyors cite the record, not the training. If you can't produce proof, it counts as not done. Proof lives in three places: the...
7 min read
Staff In-Service Training Requirements for Home Health and Hospice
Key Takeaways Aides need at least 12 hours of in-service training every 12-month period, plus a competency re-evaluation at least every 12 months,...
3 min read
California HHA Licensing Just Changed: What AFL 26-28 Means for Your Agency
Most agencies read "licensing moratorium" and move on. If you're not opening a new agency, it doesn't apply to you. Right? Not this time. CDPH issued...
3 min read
Two California Hospice Changes Hitting in September: What Your Team Needs to Know
Surveyors don't call ahead, and neither does a regulatory deadline. Two operational changes are landing on California hospice providers right now....
9 min read
How to Keep Policies Updated Across Multiple Locations Without Chaos
To keep policies updated across multiple locations, agencies need one central source of truth, clear ownership for every policy, version control that...
13 min read
Policy and Procedure Management in Healthcare: Why PDFs Fail During Surveys
Key Takeaways Modern policy and procedure management in healthcare requires a structured policy lifecycle, not just document storage, to stay...
9 min read
Two Kinds of AI. Only One of Them Protects Your Revenue.
Most home health and hospice leaders know they need AI somewhere in their documentation workflow. Fewer have asked the harder question: which kind of...