American River Healthcare operates home health and hospice agencies focused on delivering high-quality care with full regulatory confidence. As their programs grew, so did the need for a better way to manage compliance, audits, and performance improvement activities across teams.
The Challenge
The team relied on spreadsheets, paper audits, and manual processes to track compliance. Reporting was time-consuming, audits lacked consistency, and survey preparation created unnecessary stress. Staff had limited time to focus on actual quality initiatives.
The Solution
American River implemented QAPIplus to digitize and centralize quality management. The platform enabled real-time data entry, customized audits, and visual dashboards that gave leadership and staff a clear picture of where to focus. With QAPIplus, they moved from reactive reporting to proactive improvement.
“It is an invaluable asset in driving quality improvement and compliance across our services.”
With centralized documentation and audit-ready reports, American River approaches every survey with confidence. Staff no longer spend time scrambling to pull data from different systems or preparing binders. Everything needed is already in QAPIplus.
“This has helped us prepare for surveys and external audits with confidence.”
More Time for Improvement
By eliminating manual data entry and simplifying audit workflows, QAPIplus frees up valuable time for teams to focus on actual quality initiatives. The visual dashboards help prioritize where to act and track progress with clarity.
“The real time data entry reduces errors and enables our team to focus on meaningful improvement activities.”
Better Insight into Outcomes
QAPIplus makes it easy to visualize trends over time, helping leadership and clinical teams assess the impact of interventions and spot areas for improvement early.
“The application’s ability to visualize trends and outcomes over time helps us identify patterns, assess the effectiveness of interventions, and prioritize areas for improvement.”
Easy Onboarding and Support
From day one, American River received strong support and training without needing extra resources. Staff quickly learned the system and began using it across locations with confidence.
“Support and onboarding were seamless, with responsive customer service and comprehensive training resources that helped us get up to speed quickly.”
